I just spent a fair part of my afternoon tracking down the way to get rid of an annoying JollyWallet pop-up ad, and perhaps my experience will save someone else some time. This is not just another pop-up ad because Adblock Plus does not catch it. Others are calling it malware or a virus, and I’m inclined to agree.
I had not yet figured out for myself that the pop-up shows up only on commercial websites — those where I might be making a purchase of some kind. I thought it was just popping up randomly, intermittently, which made it all the more annoying. I’d only noticed it in the last week or so, and did not recall installing any new software of any kind. Macs aren’t subject to nearly as many viruses as Windows machines so I couldn’t imagine where it was coming from. Finally one website indicated it wasn’t an installed program (I’d already spent time searching my program files), it was an installed browser extension. Except I hadn’t added any extensions recently. I mostly use Chrome and it was not listed in my Chrome extensions. But it did come up only on Chrome, not on Firefox, the other browser I use.
Finally, after more digging, I found it. Someone had uninstalled all their Chrome extensions and then reinstalled them one by one, systematically testing each time to see if the ad appeared when they went to the Best Buy website. (I happened to be testing on the Target website because that was the last place I knew for sure I’d seen it.)
Bottom line: The culprit seems to have been Webpage Screenshot Capture, a little Chrome extension that makes it easy to grab and annotate screenshots. Oddly enough, I’d installed it last summer and the JollyWallet garbage only started showing up a few days ago. Still, uninstalling Webpage Screenshot got rid of JollyWallet.
I hope I’ve seen the last of JollyWallet.
Addendum: The Chrome Web Store page for Webpage Screenshot Capture now includes a notice that they (Webpage Screenshot) are testing JollyWallet on a “small amount” of users. One of the slideshow images is a screenshot of the ad. If that notice was there last summer, I overlooked it. Until now I had also overlooked the fact that the green bar actually says Webpage Screenshot is a party to the annoyance. Too bad. It was a handy little tool on occasion.
And yes, I realize there’s a JollyWallet website with instructions for uninstalling it. But if you thought it was a virus or malware, would you trust them to tell you how to get rid of it?
Note: A reader in the Apple support forums who uses Safari reported that the extension Glims was the source of his JollyWallet pop-ups.