Another Comcast complaint
They say you get what you pay for. So when Comcast gives you something for free — say, a router for your wireless network — you probably shouldn’t expect much from it.
In my case, the router in question lasted not quite six months. It failed a few days ago, which is why I’ve been offline. Now I have a new one that I paid for, and The Son installed it for me this afternoon.
Comcast, it seems, no longer gives away free routers. I wonder why? Could it be they got tired of handling calls from all those customers having router problems? Not only that, they now have Signature Service for their customers. As nearly as I could tell, that means you get some really lame tech support when you call — they check to make sure their signal is getting to your house. Beyond that, to troubleshoot the router or help you get a new one hooked up, they refer you to their spiffy new superduper Signature Service which may treat you with kid gloves if you stay on the line, but they’ll charge you for it.
Isn’t that great? They charge you an arm and a leg for cable and Internet, bumping the rates up every chance they get. And now they charge for anything resembling telephone tech support.
Sorry, end of rant. Anyway, that’s why I haven’t been around for a few days. I hope the new router lasts longer than six months. It should. If freebies last six months, a $50 one should be good for at least a couple of years, shouldn’t it?